Dave Pazgan on “Fostering a Caring Culture that Filters Down to the Franchise System”

 In 101 Mobility Culture, 101 Mobility News, Giving Back

Dave Pazgan, CEO and Co-Founder of 101 Mobility, recently wrote an article that was featured in Franchising World Magazine. In the article, he focuses on how Franchisors can foster a caring culture that will also filter down throughout the franchise system. According to Pazgan, “When franchisors care about the people around them and their customers, that enthusiasm for doing good will bleed over into other aspect of the company.”

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101 Mobility Franchise Owners and Corporate Office Staff Members

Such is certainly the case with 101 Mobility, a company whose motto, “Do well by doing good”, is frequently heard around their corporate office. According to Pazgan, “101 Mobility was founded on the principle that by doing good, the company will also do well… As employees become more invested in the company, those acts of caring will perpetuate themselves and weed out the employees who don’t have the same level of passion.”

Connor Bode's Home Makeover

101 Mobility North Georgia owners, Garol Orr and Wayne Offenhauer, donate a ceiling lift to a local boy in need

To live out this mantra on a corporate level, 101 Mobility dedicates a portion of its annual marketing budget to philanthropic opportunities in the community. Within the franchise organization, there is a sense of pride whenever a location donates a product or service, or otherwise helps someone in need. Pazgan recommends that franchisors foster this type of pride by setting up “a reporting system for franchisees to share their philanthropic work and for that work to be shared in newsletters and blog posts on the company’s website.”


101 Mobility’s corporate office pairs with a special needs class at a local elementary school to create custom Halloween costumes that fit with the students’ wheelchairs and mobility devices

Pazgan summarizes the concept, “A culture of caring is a culture that supports employees’ ideas, franchisee contributions and team effort… Find a path for your company to communicate empathy across its system and for franchisees to put their trust in company culture”.

To read the full article, visit the Franchising World website here.


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Bob and Justin Murdock, owners, 101 Mobility, Huntington, WV